Critical Error - WP Socializer

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March 7, 2024 at 3:04 pm #14399

christoph
Participant

When I press “Open Editor” in the follow icons Section, I get a critical error. When I open the error-log, I see these erros:

[Thu Mar 07 10:31:17.761187 2024] [proxy_fcgi:error] [pid 24300] [client 178.194.119.140:38896] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Undefined constant “ET_BUILDER_PRODUCT_VERSION” in /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-content/themes/Divi/includes/builder/feature/Library.php:2072\nStack trace:\n#0 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-includes/class-wp-hook.php(324): ET_Builder_Library->wp_hook_admin_enqueue_scripts(‘toplevel_page_w…’)\n#1 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#2 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#3 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-admin/includes/template.php(2153): do_action(‘admin_enqueue_s…’, ‘toplevel_page_w…’)\n#4 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch/wp-content/plugins/wp-socializer-pro/admin/pages/follow-icons.php(269): iframe_header(‘WP Socializer f…’)\n#5 /home/httpd/vhosts/gartenland.ch/redesign.gartenland.ch…’, referer: https://redesign.gartenland.ch/wp-admin/admin.php?page=wp_socializer&tab=follow_icons

Here is a screenshot: https://imgur.com/a/2fyVQ0B

March 11, 2024 at 2:02 pm #14403

Aakash Chakravarthy
Keymaster

Hi Christoph,

Sorry for the delay.
I’ll check this and get back to you soon.

Thanks,
Aakash

March 12, 2024 at 12:44 am #14405

Aakash Chakravarthy
Keymaster

Hi Christoph,

I see that this error is caused by “Divi” page builder.
Do you have it installed on your site?
Can you also please check if it is upto date?

If yes, can you please briefly deactivate it –> configure the follow icons –> enable the divi plugin again?

I verified on my test site with divi plugin and it is working as expected.
Not sure why it is crashing on your side.

Please try and let me know if this works for you.

Thanks,
Aakash

March 12, 2024 at 11:48 am #14409

christoph
Participant

Hello Aakash

Thanks for your feedback. Yes, it seems to be related with the Divi theme (it’s not a plugin, it’s the theme). I switched to another theme and the error is gone. That’s strange that it worked with you, because my theme is up to date.

Regards
Christoph
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