share count only when connected

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February 2, 2021 at 4:01 am #8936

Cuisinons En Couleurs
Participant

hello,

share count is only visible when connected to wordpress otherwise it shows zero.
could you please assist ?

thank you

February 3, 2021 at 12:28 am #8941

Aakash Chakravarthy
Keymaster

Hi Cuisinons,

I guess you have some caching plugin enabled.

Can you please share your website link where I can have a look ?

Thanks,
Aakash

February 11, 2021 at 5:21 am #8985

Cuisinons En Couleurs
Participant

Hello,

sorry for my late reply.
Please have a look here at this page for example: https://www.cuisinonsencouleurs.fr/2019/03/gozleme-aux-epinards-et-a-la-feta.html
When connected I see :
6.31k shares on facebook
3.03k shares on pinterest

Thanks for your help

February 11, 2021 at 1:48 pm #8986

Aakash Chakravarthy
Keymaster

Hi Cuisinons,

I see an error when we are trying to get the share count.

Looks like some kind of security plugin is blocking access.
I need to login and have a look at this.

Can you please create a temporary administrator account and share the username and password to my contact form ?

Contact

I’ll login and find out the issue.

Thanks,
Aakash
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