no close button - Ultimate floating widgets

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Viewing 12 posts - 1 through 12 (of 12 total)

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April 27, 2021 at 2:17 am #9328

Z650 PR
Participant

Hello, for some reason when i create a widget box, i cant see the close button, its either closed and i cant open it, or its open and i cant close it.

https://prnt.sc/123th5t

April 27, 2021 at 2:51 am #9329

Z650 PR
Participant

if i load an empty widget, i see the button, but when i select a widget, it desapears. im loading a chat within an iframe

April 27, 2021 at 2:56 am #9330

Z650 PR
Participant

I was trying to use another plugin to manage code snipets, seems that its not compatible, once i used the WP “custom html widget” its now working.

April 28, 2021 at 12:56 am #9335

Aakash Chakravarthy
Keymaster

Hi @z650pr,

Thanks for using Ultimate floating widgets.

Both open and close button will not be displayed when “trigger for the widget box” is set to “Automatic on scroll”.

But I guess that is not case in your side ?

Can you please share your website URL ? It would be easy for me to find the issue.

Thanks,
Aakash

April 28, 2021 at 7:49 pm #9343

Z650 PR
Participant

Hello,

I used the default WP code widget and it worked. it was not working when using xyz HTML to manage snippets.

April 28, 2021 at 7:57 pm #9344

Aakash Chakravarthy
Keymaster

Hi,

Can you please share your website URL ? It would be easy for me to find the issue.

Thanks,
Aakash

April 28, 2021 at 8:28 pm #9345

Z650 PR
Participant

Thank you, but its not possible as its a test environment, and not publicly available. It seems like a compatibility issue between the 2 plugins.

April 28, 2021 at 9:12 pm #9346

Aakash Chakravarthy
Keymaster

Ok.. if you can confirm if it is the script that is causing the issue. Then you can share me the script. I ‘ll try it on my site and see what I can find..

As of now I cannot guess any reason why close button disappears.. your input can fix any bug if it is true.

Thanks,
Aakash

April 28, 2021 at 9:57 pm #9347

Z650 PR
Participant

i can send it to you privately, its a MS PowerApps Chat Bot whithin an iframe, it works, it just does not work if i use it through XYZ HTML Snippets plugin

April 28, 2021 at 11:09 pm #9348

Aakash Chakravarthy
Keymaster

Ok sure.. please double confirm if your custom code is the one causing the issue. You can then pass it on t me via my contact form

Contact

I’ll see what I can do.

Thanks,
Aakash

April 29, 2021 at 12:31 am #9349

Z650 PR
Participant

I dont think its the code, since its working now, i just did not use the xyz plugin.

April 29, 2021 at 1:16 am #9350

Aakash Chakravarthy
Keymaster

Ok cool … so looks like all good now !
Cheers !
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