[Rete Toscana Classica]

Hi all
I have installed this plugin on our website (www.retetoscanaclassica.it) to create a widget for our streaming player in order to have it on every pages of the site. Unfortunately, it affects the site behaviour if you browse our site with Firefox. In fact, the page continuosly refreshes and it’s impossible to scroll down the pages.
Have someone experienced similar problems?
Thank you for your help.
Giovanni

[Aakash Chakravarthy]

Hi Rete,

Thanks for using UFW.

I do not think UFW plugin is causing the issue.

Can you please try the following?
1) Remove the music player widget and check if issue is resolved.
2) Add a different widget to the “widget box” and check if issue is resolved.
3) Deactivate UFW and check if issue is resolved.
4) Activate a different theme with the same music widget .

UFW does not scroll/refresh the page.
Mostly the issue should be with the “header menu”.

Thanks,
Aakash

[Rete Toscana Classica]

Dear Aakash
Thank you for your kind reply. I know that is UFW which is causing this issue as I have tried to deactivate the plugin and then the site works without problems. There may be some kind of interaction between the plugin and the rest of the site or the site header, as you suggest. I’m not a web developer so maybe I cannot explain the problem in too much details.
Thank you again for your attention
Giovanni

[Rete Toscana Classica]

Sorry, I would only add that the issue emerges only with Firefox, as if you browse the site using Chrome or Edge, the problem disappears. I have not tried Opera or other mayor browsers.
So, it may be due to something related to some particular characteristic that Firefox is not able to read, I guess?
Thanks again
Giovanni

[Aakash Chakravarthy]

Hi Rete,

The plugin does not do anything related to refreshing the page on scroll. I did see the issue on firefox and confused on the behavior.

I would need your help in narrowing down the issue.

Did you get a chance to try the points as in my previous reply?

1) Remove the music player widget and check if issue is resolved.
2) Add a different widget to the “widget box” and check if issue is resolved.
4) Activate a different theme with the same music widget .

Thanks,
Aakash

[Rete Toscana Classica]

Dear Aakash
I will try the point you mentioned and I will let you know.
Thank you for your help.
Giovanni

[Author]

Posts