[Julia Hess]

My Facebook share counter was working, and now only shows 0 on all posts. I have the Fb app ID and app secret numbers in. Does my account need to be business verified or individually verified? Thank you for your help and your plugin!

[Aakash Chakravarthy]

Hi Julia,

Thanks for using WP Socializer.

It is not required for the app to be verified.

Can you please share a blog post which had some like count ?
Let me see what went wrong.

Thanks,
Aakash

[Julia Hess]

Sure thing.
https://julseliz.com/diy-dryer-ball-spray/
I am pretty sure this post had at least 11 FB shares.

[Aakash Chakravarthy]

Hi Julie,

Yes, as I can see in facebook the page has 11 likes.

I think there is some issue with the API key.
I need to see the error thrown by Facebook.

Can you please share the Facebook app ID and app secret you have configured under WP Socializer –> Settings page to my contact form below ?

Contact

PS: You have a nice website there !

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Julia,

I received the email.

The APP ID and the keys look good. No issues in that.
It seems like a Facebook is not returning the correct count for external people.

I saw the count using other tools outside, they all return 0.

This is some problem on the Facebook side and beyond our control.
I think you can ignore this for now and have a look after some days.

You can also manually check the count on this page – https://www.sharedcount.com/
If you can see a count there, your website should also show one.

Thanks,
Aakash

[Julia Hess]

Interesting! Alright well I appreciate you checking. Guess I’ll just wait to see if fb gets there stuff together haha. Have a great weekend!

[Aakash Chakravarthy]

Hi Julia,

It seems we may never get Facebook share count for applications like this.

Facebook has stopped this considering some “privacy concerns” (not sure what)

Reply from facebook support below.
https://developers.facebook.com/support/bugs/318897266426699/?comment_id=319463206370105

I’ll update the plugin on the same.

Thanks,
Aakash

[Julia Hess]

Weird! Well that’s a bummer but thank you so much for the information!

[trixie wood]

Nice !!! Thank You

[Author]

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