[Aakash Chakravarthy]

Hi Ryan,

1) Have you reviewed the settings configured under the “Display” tab? Is it set to “immediate”?
2) Are there any rules configured under “location rules” tab?

On your website, I can see the announcement working nicely. Is there any other announcement? If yes, can you please share the announcement ID?

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Lencer,

Thanks for confirming!
Have a great day 🙂

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Lencer,

I see that oxygen editor needs special handling for this.

Meantime, can you please add the code below in plugin editor to hide the WP Socializer in editing page?

Plugin editor –> wp-socializer\core\location-rules.php

Paste below code in lin no. 143

		if( isset($_GET['ct_builder']) && $_GET['ct_builder'] == 'true' ){
			return 0;
		}

Save the file.
Refresh the page when oxygen editor is active and WP Socializer should be hidden.

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Lencer,

Sorry for the late reply
. I haven’t used oxygen editor. I’ll check it out and let you know on how to hide the floating share bar when editing the page.

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Ryan,

Sorry for the late reply.

My guess is that there is some WordPress caching plugin active on your website. So guest users are seeing a cached page where the announcement is not inserted.

Can you please try after clearing the cache in the plugin and see if the announcement is shown?

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Lencer,

Thanks for using WP Socializer. I didn’t understand when you mean “share menu”. It is the popup box which opens when you click the “more/plus” icon.

Under the WP Socializer settings page, you can find the option “Show share menu” to hide that button.

Can you please check and let me know if that helps?

Thanks,
Aakash

[Aakash Chakravarthy]

Hi there,

Thanks for using Announcer PRO plugin.

Can you please share your website URL? I’ll check on Safari and debug the issue live.

Thanks,
Aakash

[Aakash Chakravarthy]

When you press Ctrl+Shift+J, a new window opens and under the “console” tab you will find errors in red color. Possibly one of the error is the cause. Can you please share that screenshot?

If otherwise you can use a color picker like below https://imagecolorpicker.com/color-code/45a02c and paste the “hex code” in the background color field example #00ccff

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Jesse,

The announcement box height is dependent on the font size. Reducing further height won’t work without reducing font size.

Please try the CSS below and change the numbers 14px and 19px as needed.

@media only screen and (max-width: 600px) {
    #ancr-22352 {
        font-size: 14px !important;
        line-height: 19px !important;
    }
}

Thanks,
Aakash

[Aakash Chakravarthy]

Hi,

Thanks for using Announcer plugin.

1) it looks like in visual editor, the text and background are both white. Ideally the editor tries to mimic the active theme stylesheet. But for somereason text is white. I need to check the setup live. But instead can you please use the “text” mode as an alternative?

2) there should be a color picker for the background color field. It seems like there is a JS error which broke the page. Possibly #1 and #2 are related?

Can you please press ctrl+shift+j on your browser and check for errors in the console printed? It could be a conflict with another plugin installed on your website.

Thanks,
Aakash

[Aakash Chakravarthy]

Hi Simpson,

Sorry for the late reply. Yes announcer does not re-adjust on resize because that is not usually performed.

I’ll introduce an API to readjust height in the next version of the plugin or try to readjust automatically.

I’ll let you know further on this in a couple of days.

Thanks,
Aakash

[Aakash Chakravarthy]

Excellent! Glad it works 🙂
I’ll mark this topic as resolved.

[Aakash Chakravarthy]

Great. Also, please try inserting shortcodes directly without a pattern and see if it executes. That can help narrow down the issue further.

[Aakash Chakravarthy]

The first step would be to check with the theme developer and tell them that the shortcodes are not executed on the homepage.

Since it is working in the contact page, most probably it is not executing shortcodes due to a bug or some config with patterns.

[Aakash Chakravarthy]

Just to narrow down the issue, instead of WP Socializer shortcode, can u pls type an inbuilt shortcode?

like [caption]Hello[/caption]? does it work or display the code as is?

Thanks,
Aakash

[Author]

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